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Engaging in active listening is vital during mediation and arbitration. This process involves not merely hearing the words spoken by others but truly understanding their meanings and emotions. Practitioners should focus on the speaker, maintaining eye contact to convey attentiveness. Reflecting back what has been said can also help clarify points and ensure that all parties feel valued in the discussion.Roundup of Effective Conflict Management Techniques
The role of empathy in this practice cannot be overstated. By acknowledging the feelings and perspectives of others, mediators can create an atmosphere of trust and collaboration. This approach paves the way for more effective communication, as it encourages individuals to express themselves openly. Implementing strategies such as summarising key points can further enhance comprehension and engagement, reinforcing a cooperative spirit essential to resolving conflicts.Review of Top Commercial Law Firms Specialising in Dispute Resolution
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